Signal Insights monitors the most important competitor and customer news, key website changes, press releases, blog posts, and top Facebook / Twitter / LinkedIn posts. We run scans multiple times a day to always deliver the most important updates.
We crawl millions of news sources across the web to find news articles about your competitors. We then determine if an article is a Story (an article specifically about your competitor), a Mention (an article that mentions your competitor, but that company isn’t the primary focus) or junk (spam, job listings, real estate posts, fake industry reports, etc). We won't show junk.
During onboarding, we figure out which of your competitors offer newsletters, blog subscriptions, or downloadable content and sign up using custom domains and email addresses. As soon as the platform receives emails from your competitors, those emails are displayed in your dashboard.
Set up is quick and easy, especially since we do it all for you. There’s no technical integration and no company data is required. By answering a few questions we're able to quickly set up your custom dashboard and get you onboarded.
Signal Insights provides initial remote training to all users along with regular updates addressing new features and functions. Since the system is so simple to use, it typically takes 15-20 minutes. Training can be tailored to meet each client's specific needs and use cases.
All clients receive both email and phone support. Requests are typically handled in one business or less by our US team. Dedicated customer success managers are assigned to ensure the highest level of service.