Signal Insights monitors the latest client & industry news, key website changes, press releases, blog posts, top social media posts and changes in Google search rank. We run scans multiple times a day to always deliver the fastest updates.
We crawl the web to find news articles about your top accounts. We then determine if an article is a Story; an article specifically about your client or a Mention; an article that mentions your client, but that company isn’t the primary focus.
During onboarding, we figure out which of your competitors offer newsletters, blog subscriptions, or downloadable content and sign up. As soon as we receive emails from your competitors, those emails are displayed in your dashboard.
Set up is quick and easy. There’s no technical integration and no company data is required. By answering a few questions we're able to quickly set up your custom dashboard and get you onboarded.
Signal Insights provides initial remote training to all users along with regular updates addressing new features and functions. We can arrange in person or remote training sessions as needed. Curriculum can be tailored to meet each client's specific needs and use cases.
All clients receive both email and phone support. Requests are typically handled in one business or less by our US based team. Dedicated customer success managers are assigned to ensure the highest level of service.